Welcome to Trail Hydration. This website is owned and operated by Kettle Group GmbH. Throughout the site, the terms “we”, “us” and “our” refer to Kettle Group GmbH. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing a product from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services.
Section 1 – Company Information and Contact This website is operated by Kettle Group GmbH, a company registered in Germany. Company Name: Kettle Group GmbH Registered Address: Berger Straße 77, 60316 Frankfurt am Main, Germany Telephone Contact: +49 69 48006040 Email Support: kettle@trailhydration.com
Section 2 – Eligibility and Contract Formation By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province, or country of residence. A binding purchase contract is only established once we accept your order by issuing a formal dispatch notification via email or by delivering the ordered commodities. We reserve the right to decline service or limit order quantities at our discretion based on logistical constraints or stock availability.
Section 3 – Shipping, Processing, and Delivery We facilitate shipping to designated destinations across Europe. Origin of Dispatch: All consignments originate from our facility in Germany. Order Processing Time: Orders are processed within 1 to 3 business days following successful payment validation. Delivery Window: Standard transit via our primary logistics partners (including priority networks of DHL, FedEx, and UPS) will be completed within 5 to 7 business days from the date of dispatch. Consignment Tracking: Automated notifications containing transit tracking parameters will be transmitted to the email address provided during checkout at critical milestones, including initial dispatch, arrival at intermediate transit hubs, and regional delivery dispatch. Delays and Investigations: In the event that a delivery exceeds the standard transit timeline, we will initiate a formal investigation with the respective carrier network. Remedial actions, including subsequent item replacement or a monetary adjustment, will be determined based on the conclusive findings of the carrier investigation.
Section 4 – Risk of Loss and Passing of Property For customers purchasing within the European Union, the risk of loss, damage, or deterioration of the goods transfers to the consumer only when the consumer, or a designated third party other than the carrier, takes physical possession of the items, in accordance with European consumer regulations.
Section 5 – Statutory Right of Withdrawal (European Union Consumers Only) Consumers residing within the European Union or European Economic Area possess a statutory right to withdraw from this contract within 14 days without giving any reason. Withdrawal Period: The withdrawal period expires 14 days from the day on which you, or a third party indicated by you (other than the carrier), acquires physical possession of the final item of your order. Exercise of Right: To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract via an unequivocal statement transmitted by email to kettle@trailhydration.com. Effects of Withdrawal: If you withdraw from this contract, we shall reimburse to you all payments received from you for the goods, including the costs of delivery (with the exception of supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed of your decision to withdraw. We will carry out such reimbursement using the same means of payment as you used for the initial transaction. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
Return of Goods: You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. You will have to bear the direct cost of returning the goods.
Section 6 – Damaged, Faulty, or Non-Conforming Goods Independent of the statutory right of withdrawal, we provide remedies for products that arrive in a faulty, damaged, or non-conforming state. Notification: If you receive an item that is defective or damaged during transit, you must contact our customer support team via email at kettle@trailhydration.com within a reasonable timeframe following delivery. Evidence Collection: To expedite processing, customers must provide photographic verification clearly demonstrating the nature of the damage or defect. Resolution: Upon verification of the submitted evidence by our support team, we will arrange for a replacement item to be dispatched or issue a full refund for the affected item. We reserve the right to require the damaged or defective item to be returned to our facility for quality assessment before any final refund or replacement is authorized.
Section 7 – Pricing and Payment Terms All prices displayed on the website are subject to change without prior notice. Prices for EU destinations are inclusive of applicable Value Added Tax (VAT) at the current rate. Payment must be made via the approved methods available during checkout. Your chosen payment method will be charged immediately upon completion and submission of your order. Transactions are processed through structured, encrypted processing frameworks designed to protect transaction data during transmission.
Section 8 – Limitation of Liability We maintain our liability for damages arising from intent or gross negligence in accordance with statutory legislation. In cases of ordinary negligence, we shall only be held liable for breaches of material contractual obligations (obligations whose fulfillment is essential for the proper execution of the contract and upon whose compliance the contractual partner regularly relies). In such instances, our liability is restricted to damages that were foreseeable and typical for this type of contract at the time of its conclusion. The aforementioned limitations do not apply to claims involving injury to life, body, or health, or under mandatory statutory product liability frameworks.
Section 9 – Governing Law and Jurisdiction European Transactions: For consumers residing within the European Union, these Terms and any separate agreements shall be governed by and construed in accordance with the laws of the Federal Republic of Germany, without prejudice to any mandatory consumer protection provisions of the law of the country in which the consumer has their habitual residence. Online Dispute Resolution: The European Commission provides a platform for Online Dispute Resolution (ODR). We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
Section 10 – Severability and Modifications In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any other remaining provisions. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes.